WhisperKOOL SC PRO 4000 Self-Contained

After much back and forth with management, this company has to be the worst I or my staff has dealt with. The product failed to deliver as promised, even after considerable re-construction of placement environment. They sold a product that they were unfamiliar with and then blamed me the customer for the error. Tried in good faith to resolve issues, but the best they would do is offer an “Upsale” in hopes of remedying the wrong. If that weren’t bad enough, a return will cost me a 25% restock fee and the responsibility for return shipping costs ($655 for a 65 pound cooling unit). That puts me $1,700 out of pocket just to return the unit. Other products I’ve ordered have arrived weeks late and were of poor quality, with no mounting hardware. Wine Cellar HQ are middlemen. You’re best off finding and dealing with manufacturers directly.

We recently purchased the Whisper Cool SC Pro 4000, and the level of customer service provided by Milan was truly outstanding. From the very first conversation, he was knowledgeable, patient, and incredibly attentive to every detail. He walked us through the specifications, installation considerations, and best practices with complete clarity — making the entire process effortless.
Milan went above and beyond to ensure we selected the right model for our needs, and his follow-through after the purchase was just as impressive. It is rare to experience this level of professionalism and genuine care in today’s market.
Highly recommended — both the product and the exceptional service from Milan made this an excellent experience.

Our previous WhisperKool 3700 was on life support, fortunately the 4000 SC dimensions were a match and it was an easy swap out. The only challenge I have is the water drain but it hasn't been a problem to date!

WhispeerKOOL SC PRO 4000 ordered but Stockton shipped a Pro 2000
Sales support reacted and shipped the correct SP4000 but the pickup of the PRO 2000 still sits on my porch! FedEx claimed to pick up and never showed. AIT was given the contract for pickup and failed twice to meet their promised pickup. Next pickup is scheduled this week.
I hired a specialist for assisting installation because of the weight. When installed it wouldn’t turn on ! We discovered the control unit burned up once we turned it on. Directions were given by WhisperKOOL tech specialists to take the control unit from the SP2000 and install in the SP4000. We did and it worked.
I hope WhisperKOOL will compensate me for the extra efforts I paid for in having the Air Conditioning Company I hired to correct this problem.
Having been a customer for at least 12 years I have never had problems in the past. My appreciation of Jennifer in service and Mark as a teck.

This unit replaced an undersized previous unit by a different manufacturer. Very easy to modify space and immediately saw many differences and improvements in the WhisperKool, It is working great.

The fan was hitting and required adjusting. Had to put slight upward pressure to prevent fan hitting and retightened the screws. Seems fine now.

I contacted WCHQ through its website to get information on a self-contained unit. Milan Pavlovic responded immediately and, from the information I provided on the size and location of my wine cellar, confirmed the selection of the WhisperKOOL SC PRO 4000 unit. It was clear Milan was well-experienced with self-contained cooling units, listened carefully to my circumstances, asked the right questions to assure he understood my objectives for the cellar – and provided an objective recommendation. Once I ordered the unit, Milan kept me informed on the delivery schedule – in fact the cooling unit was delivered in one day – completely unexpected. WCHQ has an outstanding representative in Milan Pavlovic – professional, highly knowledgeable, top-end communication and, most importantly, committed to his customers.

It’s a great unit hands down, what more can I say.

Although it took a while to receive my order, I was able to get updated information about the reason for the delay. Also, the information that I was given was accurate and the time frame was actually less than I was told

Received unit in perfect condition and ran fine on startup. Very impressed with delivery time

I replaced my cooling unit after about 8 years, this new model fit right in the old slot and works great and very subtle hum when running. When the delivery truck arrived the unit was upside down on the truck, I was a bit worried about this, I let it sit 24 hours in the upright position before turning it on. I would have gone 5 stars if the delivery had not been concerning.

Just got the new model, it was a bit of a challenge installing by myself but would have been no problem if I had a helper. The unit is very quiet and keeping my collection cold. Wine Cooler Plus was very helpful recommending the size of unit needed for our space.

Our first wine cellar, easy to install, we even added the ducting kit ourselves with no major meltdowns.

We Spent a bit of ime researching before deciding to make this purchase. Packaging was excellent, unit is very quiet and works as expected.

Wine Cooler Plus team helped us with the unit sizing, we already new based on friends recommendation we wanted to the Whispercool brand. Delivered ontime but we were missing setup manual, easily remedied by downloding from the wedsite.