Wow, what a piece of crap! This thing worked fine for 2 years, keeping my 45 SF well-insulated and sealed wine closet at a constant 56 degrees, which you would expect would be a simple task for a machine rated for up to 650 SF of space. Literally 2 years and a week after installing, the unit stopped cooling air. I contacted WhisperKool who sent me the names of a couple local service technicians.
The one who was most helpful told me the unit most likely has a refrigerant leak. Recharging would run a few hundred bucks but if the unit has stopped cooling then it likely has a large leak and recharging is not a long term solution. With a large leak, I'd need to replace the coil which costs about $700.
The repair technician says the thing should last 10 years, and the coil should be warranted for 5. I've only been using it for 2 years, so it's crazy that the coil would fail so soon.
So I contact WhisperKool again to update them and learn the unit itself has a 2 year warranty, which I'm out of by a few weeks. The compressor is warranted for 5 years, but the coil, of course, is not part of the compressor. It's part of the "unit" so there's nothing they can do.
I asked if they would just send the new coil and I'd cover the labor cost, but they won't budge. Their policy remains firm: we sell premium-priced wine coolers that should last 10 years but instead last just 2 because they are built with cheap components and backed by a worthless warranty.
Is my experience unusual - 1 out of 10 or 1 out of 100? Buy a CellarCool and roll the dice to see!
