We owe it to our loyal customers to inform them of their product shipment every step of the way. When you order with us, we will provide a specific tracking number after each purchase, and be there to help you handle your order carefully to ensure you receive quick, safe, and reliable delivery service.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
For brand specific shipping information, please visit the following links below:
Vinotemp Shipping & Returns
General Order Shipment:
If your order is in stock and we process the charges to your credit card, most items will typically ship within 1-3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at firstname.lastname@example.org.
For all modified Breezaire orders, please expect a lead time of 1-2 weeks, as these modifications are specially installed by the factory.
Door To Door Delivery:
For all N'FINITY, Wine Enthusiast, and EuroCave products, shipping methods vary. Each product will specify which shipping method will apply. For items shipping via Door-to-Door Delivery, delivery persons leave your item at the first enclosure (front door, porch, basement, garage). You will be notified by phone of the delivery date and time. Delivery past the first enclosure and/or up or down stairs inside your home are not included, that would be considered White Glove Delivery. If you´d like to arrange a Saturday delivery, schedule a specific delivery date, or request White Glove Delivery, feel free to call our Wine Cellar Specialists at 888.589.1833.
White Glove Delivery:
For all N'FINITY, Wine Enthusiast, and EuroCave products, shipping methods vary. Each product will specify which shipping method will apply. For wine cellars and other heavy items that receive our White Glove Delivery service, we bring the item into your home, unpack it, inspect it and dispose of the packaging. Delivery is by appointment, and you will be called to arrange a day. The charge for this service is separate from standard delivery charges and stair charges may apply for locations with 5 or more steps. If you´d like to arrange a Saturday delivery, schedule a specific delivery date, feel free to call our Wine Cellar Specialists at 888.589.1833. For a full list of Terms and Conditions regarding our White Glove Delivery service please review our Wine Cellar Delivery Guide.
Wine Cellar HQ is dedicated to ensure that the thousands of products we store in our warehouse are in-stock and ready-to-ship. However, sometimes demand outpaces supply and growth outpaces our in-stock items. Backordered items are still available for purchase online, and will ship as soon as they become available.
If an item is backordered, we try be as clear and accurate as we can on the item´s product page to give you estimated delivery dates. Items that are currently backordered are listed on the product page with an “Expected to ship on (Date)” near the item description area and can sometimes be added on your order´s email confirmation link. Please be aware that delivery dates on backordered items are approximate and subject to change.
There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which item have been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Service team at (888) 589-1833.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to email@example.com and we assist in resolving the issue immediately.
Cancellations & Refunds:
Orders returned, for reason other than a defective item, are subject to a restocking fee that is equal to 35% of the price of your order. You (the buyer) are responsible for any return freight costs for BOTH directions (from the warehouse to you, and back to the warehouse). The purchase price minus these fees and costs will then be refunded to you when the warehouse processes your item (product must be returned within 15 days, new, unused, and in original packaging). Refunds will only be issued to the original credit card that you use when placing your order. Orders canceled later than 24 hours after purchase are subject to a 15% cancellation fee.
Please make sure to measure the necessary space requirements, etc. before purchasing! After 30 days, we will help administer a return only if the item is damaged and still under manufacturer's warranty. The manufacturer's warranties vary from 1-5 years depending on the company.
Not all of our vendors have a buyers remorse policy. Please contact us for more information before ordering or checkout these links for more information:
Wine Cellar HQ enlists the appropriate physical, electronic, and standard procedural safeguards to assist in protecting against any loss, misuse, or alteration of any information you may provide our site. We use industry-standard, 128-bit Secure Sockets Layer (SSL) encryption technologies when transferring and receiving customer data.
For detailed warranty information regarding your specific purchase, please visit the following links for your specific brand:
Wine Enthusiast & N'FINITY
Please feel free to reach out with any questions.
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