Orders are processed in order they are received. Normal processing can take between 24 and 48 hours. Upon verification and approval of payment, you merchandise will be shipped out as soon as possible. Often times smaller and medium sized units will ship within 48 hours, but that is not guaranteed in each case.
Shipping times represent the time it normally takes your package to arrive from the day we actually send it out, not from the day you submit your order. Additionally, processing & shipping times do not include non-business days (i.e., Saturdays, Sundays, & holidays). While we maintain a huge stock of all our products, it is wise to call us for availability if your order is especially urgent.
If for some unforeseen reason, an item is no longer available or will be backordered for an extended period of time, you will be notified immediately. Most items on this website are generally available to be shipped within 1-5 business days. Once shipped, most products will arrive within 3 to 7 business days depending on the destination.
Shipping and Handling:
Most items ship out within 1-3 business by FedEx, UPS or USPS. Large items are shipped via Motor Freight Standard curbside delivery. Most delivery times take around 3 to seven business days for delivery. If you require faster shipping, please call our Customer Service Dept. at 1-888-830-2441 for expedited shipping rates. Carefully inspect all merchandise before signing the release with the freight carrier.
Please inspect the exterior of the packaging for damage. Make a note of any exterior damage on the bill of lading. Carefully remove all packaging and inspect the merchandise for dents, scratches, or other shipping damage. If there is damage, call us immediately at 1-888-589-1833 before accepting delivery. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored.
You may cancel your order for any reason, and receive a full refund provided your order has not been shipped. If you want to cancel your order with us, please do so quickly, most of our products are shipped within 1 to 3 business days. You must receive a confirmation of your cancellation either over the phone and/or by email for it to be "officially canceled". Please call our Customer Service Dept. at 1-888-589-1833 and speak with our representatives to advise you if your order can be cancelled for a full refund. Once an item has shipped, the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee of up to 15% on orders once they have shipped.
Shipping & Handling Fees
Shipping & Handling will only be refunded if the item was defective, damaged, the wrong item was sent or the personalized product was made incorrectly.
For all returns and cancellations that "shipped free" a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund.
30 Day Return Policy:
We accept returns for items within the first 30 days of receiving your merchandise. You may return it for a prompt merchandise exchange, credit, or refund within 30 days of receiving your order as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges are non-refundable, and return shipping charges are the sole responsibility of the purchaser.
All returned merchandise must be accompanied by a valid Return Authorization Number. To initiate a return, please call our Customer Service Dept. at 11-888-589-1833 . Once you obtain your Return Authorization Number, you have 30 days in which to get the product back to us. You are responsible for arranging the return shipment of the product (including payment to ship item back to the warehouse). We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner. Items that are returned damaged or without proper packaging materials are subject to a 15% restocking fee. It is important to save all packaging and not destroy boxes in case of a return.
All items damaged in transit can be exchanged or refunded the full amount of the merchandise as long as you contact us within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals and accessories. Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays. If you do not make the product available for pick up, you will be responsible to ship the product back yourself. Please call us ASAP at 1-888-589-1833 to return or report a damaged product.
All defective products will be handled by the manufacturer under the terms of their warranty. BeverageFactory.com is not responsible for replacing products that fall under the manufacturer's warranty coverage.
Our online and phone ordering uses industry-accepted standards of security (SSL verified - Secure Sockets Layer). SSL encrypts all information entered on our site before it is sent over the Internet. We have put into place security measures to protect personal information from loss, misuse or alteration while it is under our control.